The Shop Attendant/Shuttle Driver is a customer-facing role that supports both the tour drivers operations and the on-site retail store. This position involves welcoming guests, processing reservations and transactions, providing information, and maintaining a clean, organized, and friendly environment. Is also responsible for safely transporting customers to and from designated locations in a timely and courteous manner. This role requires attention to safety, punctuality, and excellent customer service.
Duties:
· Answer phone calls, emails, and online inquiries related to reservations
· Make, modify, or cancel reservations using the company’s booking system
· Provide guests with information about availability, pricing, services, and policies
· Ensure accurate input of reservation details and special requests
· Confirm reservations and send booking confirmations or follow-up communications
· Assist customers with product selections and provide recommendations
· Operate the cash register and process sales transactions accurately
· Restock merchandise and organize displays
· Maintain a clean and inviting retail environment
· Monitor inventory and notify supervisor of low stock items
· Operate shuttle vehicle on scheduled routes or as assigned
· Ensure passenger safety and provide assistance when boarding or exiting
· Conduct daily vehicle inspections and report maintenance issues
· Maintain a clean and presentable shuttle interior and exterior
· Follow all traffic laws and company driving policies
· Communicate effectively with passengers, and coworkers
