At INNHotels, we bring Canada's vibrant tourism, culture, and history to life for our guests, and it all starts with our fantastic team. Our success in hospitality, sustainability, and community development is powered by passionate individuals like you.
Are you a positive, self-driven adventurer looking for a thrilling change? Do you love working with a team and inspiring others? If you're ready for outdoor adventures and meeting amazing new people, join us at Jasper Inn & Suites in the breathtaking Jasper National Park. Let's create unforgettable experiences together!
We are seeking enthusiastic and dedicated individuals to join our team for the upcoming season. We offer flexible contract options, with both 4-month and 6-month contracts available.
JOB SUMMARY:
As a team our goal is to create unforgettable, picture-perfect experiences for our guests. Your role in that goal is very important! As a server at Jasper Inn & Suites, your main objective is to provide quality service to each person while they are on site. Whether you are serving them breakfast or running their banquet, we want them to leave remembering what a positive experience you helped create for them.
JOB RESPONSIBILITIES:
- Take food & beverage orders and collect payments;
- Maintain cleanliness of the work areas and equipment in front and back areas of our restaurant;
- Maintain complete knowledge of service requirements such as detailed menu selections, ingredients, prices, station assignment and table settings;
- Maintain complete knowledge and comply with all departmental policies and service procedures;
- Check cleanliness and condition of assigned station and service areas;
- Greet guests as they arrive and assist them with seating when necessary;
- Open and serve wine/champagne bottles in accordance with departmental standards and function requirements;
- Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day;
- Maintain positive guest relations at all times;
- Be familiar with all resort services/features and local attractions/activities to respond to guest inquiries accurately;
- Handle guest complaints and ensure guest satisfaction in conjunction with the Supervisor and/or Manager;
- Complete opening, closing and cleaning side duties as assigned;
- Adhere to payment, cash handling and credit policies/procedures;
- Set up, serving, and tear down of meeting and banquet rooms according to the banquet event order;
- Completion of pre/post function side work as assigned by supervisor;
- Set up, monitor, refresh and breakdown coffee breaks, receptions and buffet tables for specified functions according to group requirements and departmental standards;
- Other duties as assigned by management.
