Be an ambassador for our brand as a Royal Service Agent, where the engaging and anticipative service you provide over the telephone will make our guests feel valued and reflect the exceptional hotel experience to come. In this role you will support the hotel by:
- Ensure all external and internal guest/colleague inquiries and concerns are answered promptly and professionally either by telephone or the radio system
- Respond to all Room Reservation, Rate Offering and Hotel Information inquiries promptly and professionally via telephone and/or e-mail
- Accurately record all required reservation information in the Property Management System (Property Manager)
- Maintain and monitor ‘Royal Service” platform
- Monitors and responds to guest Kipsu text messages within the Forbes standard time frame (3mins)
- Ensure all communication is professional and follows radio standards, using the correct verbiage and coding system to maximize efficiency in radio communication.
- Other duties as assigned
