At INNhotels, our mission to share our Canadian experience of tourism, culture and history with our guests begins first and foremost with our team that delivers this exceptional, quality experience. We wouldn’t be a leader in hospitality, sustainable tourism, or community development without the wonderful people that work with us to grow our company vision. We are a motivated, and dynamic team of self-starters and team collaborators; the Hotel Business is our first love, and sharing the INNHotels story is our passion.
Are you a positive self motivated person who is adaptable and looking for change? Are you an excellent team motivator who is excited to work and live in the Athabasca Valley? If you are ready for outdoor adventures and meeting new people, then come join our team at the Jasper Inn & Suites where we can continue to create the best possible experiences for our guests and each other!
RESTAURANT OVERVIEW:
- One of the top ten dinner restaurants in Jasper, popular with locals and tourist alike
- Upscale Canadian comfort food in a casual and contemporary setting
- 100 seat restaurant plus 50 seat flower-filled, sun-soaked patio
- Local draft beer, Canadian and international wines and craft cocktails
POSITION OVERVIEW:
Jasper Inn & Suites INN Grill Restaurant Manager manages all front of house food and beverage operations, ensuring an excellent guest experience.
JOB RESPONSIBILITIES:
Managing and leading your team at this property you will be empowered to embrace the following duties, as well as other duties communicated by the General Manager:
Day-to-day operations:
- Utilize business acumen to develop and implement strategic plans and operational goals to create an exciting and current dining experience. This includes curating the beverage selection.
- Lead and guide the Food & Beverage service team to drive results.
- Execute banquets with the Sales Manager and Executive Chef, including set up and service.
- Monitor operations to ensure full compliance to hotel operating controls, SOP’s, policies, procedures, and service standards, identifying areas for improvement.
- Comply with all Government regulations, being a champion for a safe work environment.
- Ensure all decisions are made in the best interest of the hotel/resort and management.
- Physically tour and review all areas of the food & beverage operations on a daily basis.
- Lead by example, fostering our corporate culture.
- Represent the property on the Greenteam
Leading a successful team:
- Foster a positive and collaborative work environment, promoting teamwork and effective communication among departments.
- Provide coaching, training, and guidance to team.
- Oversee the recruitment, selection, and onboarding process for the service roles.
- Regular briefings and meetings with team.
- Monitoring and motivating staff with constructive communication in a positive work environment and a shared vision of targets and career progression.
- Investing effort in employee engagement and retention in collaboration with HR.
- Be a role model to all staff, one that they want to emulate.
Providing great guest experiences:
- Meeting and greeting guests with a warm welcome and touching all tables during service.
- Ensure guest satisfaction is a top priority, with all staff consistently delivering exceptional service.
- Being attentive to guests’ needs and wishes, taking opportunities to optimize the guest experience.
- Addressing complaints with a personal touch to restore customer satisfaction.
- Keeping a watchful eye on both competitors and technological trends and innovations in food and beverage with a view to leveraging any insights to build customer relations.
Handling financial responsibilities:
- Managing budgets, schedules, and controlling expenditure, ensuring liquor food cost and labour targets are met.
- Tracking revenues, setting sales targets, and optimizing profits.
- Analyzing sales figures, reports and the different market segments and channels to define the best-suited pricing and distribution strategies.
- Developing improvement actions, carry out costs savings.
- Inventory management, sourcing products
Handling reputation management:
- Working with the Marketing team to manage the hotel’s food and beverage online presence and generating an online buzz through special offers and promotions.
- Foster and develop relationships within the community.
- Ensuring all customer enquiries are dealt with in a timely manner and customer-oriented responses are issued for all negative reviews.
- Pursuing strategic branding endeavors.
And, other duties as appropriately assigned.
