POSITION OVERVIEW:
Jasper Inn & Suites INN Grill Restaurant Manager manages all front of house food and beverage operations, ensuring an excellent guest experience.
JOB RESPONSIBILITIES:
Managing and leading your team at this property you will be empowered to embrace the following duties, as well as other duties communicated by the General Manager:
Day-to-day operations:
- Utilize business acumen to develop and implement strategic plans and operational goals to create an exciting and current dining experience. This includes curating the beverage selection.
- Lead and guide the Food & Beverage service team to drive results.
- Execute banquets with the Sales Manager and Executive Chef, including set up and service.
- Monitor operations to ensure full compliance to hotel operating controls, SOP’s, policies, procedures, and service standards, identifying areas for improvement.
- Comply with all Government regulations, being a champion for a safe work environment.
- Ensure all decisions are made in the best interest of the hotel/resort and management.
- Physically tour and review all areas of the food & beverage operations on a daily basis.
- Lead by example, fostering our corporate culture.
- Represent the property on the Greenteam
Leading a successful team:
- Foster a positive and collaborative work environment, promoting teamwork and effective communication among departments.
- Provide coaching, training, and guidance to team.
- Oversee the recruitment, selection, and onboarding process for the service roles.
- Regular briefings and meetings with team.
- Monitoring and motivating staff with constructive communication in a positive work environment and a shared vision of targets and career progression.
- Investing effort in employee engagement and retention in collaboration with HR.
- Be a role model to all staff, one that they want to emulate.
Providing great guest experiences:
- Meeting and greeting guests with a warm welcome and touching all tables during service.
- Ensure guest satisfaction is a top priority, with all staff consistently delivering exceptional service.
- Being attentive to guests’ needs and wishes, taking opportunities to optimize the guest experience.
- Addressing complaints with a personal touch to restore customer satisfaction.
- Keeping a watchful eye on both competitors and technological trends and innovations in food and beverage with a view to leveraging any insights to build customer relations.
Handling financial responsibilities:
- Managing budgets, schedules, and controlling expenditure, ensuring liquor cost and labour targets are met.
- Tracking revenues, setting sales targets, and optimizing profits.
- Analyzing sales figures, reports and the different market segments and channels to define the best-suited pricing and distribution strategies.
- Developing improvement actions, carry out costs savings.
- Inventory management, sourcing products
Handling reputation management:
- Working with the Marketing team to manage the hotel’s food and beverage online presence and generating an online buzz through special offers and promotions.
- Foster and develop relationships within the community.
- Ensuring all customer enquiries are dealt with in a timely manner and customer-oriented responses are issued for all negative reviews.
- Pursuing strategic branding endeavors.
And, other duties as appropriately assigned.
