At INNHotels, our mission to share our Canadian experience of tourism, culture, and history with our guests begins first and foremost with our employees/team/staff that deliver this exceptional, quality experience. We wouldn’t be a leader in hospitality, sustainable tourism, or community development without the wonderful people that work with us to grow our company vision.
Are you a positive self motivated person who is adaptable and looking for change? Are you an excellent team motivator who is excited to work and live in the Athabasca Valley? If you are ready for outdoor adventures and meeting new people, then come join our team at the Jasper Inn & Suites where we can continue to create the best possible experiences for our guests and each other!
JOB SUMMARY:
As a team our goal is to create unforgettable, picture-perfect experiences for our guests. Your role in that goal is very important! As a server at Jasper Inn & Suites, your main objective is to provide quality service to each person while they are on site. Whether you are serving them breakfast or running their banquet, we want them to leave remembering what a positive experience you helped create for them.
JOB RESPONSIBILITIES:
- Take food & beverage orders and collect payments;
- Maintain cleanliness of the work areas and equipment in front and back areas of our restaurant;
- Maintain complete knowledge of service requirements such as detailed menu selections, ingredients, prices, station assignment and table settings;
- Maintain complete knowledge and comply with all departmental policies and service procedures;
- Check cleanliness and condition of assigned station and service areas;
- Greet guests as they arrive and assist them with seating when necessary;
- Open and serve wine/champagne bottles in accordance with departmental standards and function requirements;
- Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day;
- Maintain positive guest relations at all times;
- Be familiar with all resort services/features and local attractions/activities to respond to guest inquiries accurately;
- Handle guest complaints and ensure guest satisfaction in conjunction with the Supervisor and/or Manager;
- Complete opening, closing and cleaning side duties as assigned;
- Adhere to payment, cash handling and credit policies/procedures;
- Set up, serving, and tear down of meeting and banquet rooms according to the banquet event order;
- Completion of pre/post function side work as assigned by supervisor;
- Set up, monitor, refresh and breakdown coffee breaks, receptions and buffet tables for specified functions according to group requirements and departmental standards;
- Other duties as assigned by management.
