People & Culture Coordinator

What will be your daily pursuit?

The People & Culture (P&C) Coordinator plays a key role in enhancing employee engagement and experience across Pursuit’s seven hotels in Jasper, the Jasper SkyTram, Columbia Icefield and Maligne Valley. Reporting to the People & Culture Manager in Jasper, this position is essential to the onboarding process and serves as a primary point of contact for all team members.
The ideal candidate is a highly organized and adaptable professional with a positive attitude, strong public speaking skills, and the ability to manage multiple competing responsibilities effectively. This role collaborates closely with the Banff Jasper Collection People & Culture team, Talent Team, and operational management to create a welcoming and supportive work environment.

What will you do in this job?

• Onboarding & Employee Support:
   
  • Lead and facilitate weekly new hire orientation sessions including schedule creation, space bookings, and attendance tracking.
  • Assist new employees with new-hire onboarding, including responding to inquiries related to tax forms, SINs, and employment verification.
  • Answer questions related to benefits, perks, uniforms, housing, and more.
  • Connect employees with local resources, bus travel bookings, and respond to general inquiries and concerns related to working and living in the Rockies within a timely manner
• Pre-Arrival Communications:
   
  • Create and distribute a series of new hire newsletters.
  • Organize and facilitate a series of live Q&A town hall sessions via Teams.
  • Send welcome emails to all new team members 10-14 days before their arrival in Jasper.
• Administrative Support:
   
  • Process purge requests for terminated team members
  • Assist the Health & Safety team with WCB reporting as needed
  • Produce employment confirmation letters for active and terminated employees
  • Create engraved nametags for Front Desk and Maintenance staff across the Jasper properties
  • Develop team communications for event promotions, volunteer opportunities, and P&C updates. Collaborate on newsletters, create posters and social media posts.
• Employee Engagement & Experience:
   
  • Develop a rolling calendar of events for the full Jasper team that are exciting and meaningful.
  • Collaborating with the operations leaders, manage all aspects of event coordination from budgeting, organizing, promoting, executing, and gathering feedback.
  • Manage staff Facebook pages, sharing local events, resources, and company updates.
  • Administrate staff recognition initiatives, such as Peak Awards organization and distribution.
  • Administer attraction and transportation bookings for staff, friends, and family according to policies.
  • Manage the employee corporate ski pass program and season pass program annually.
  • Key administrator of the Jasper lodging business and employee post office boxes, including collecting and distributing mail.
• People Operations & Policy Support:
   
  • Collaborating with the P&C leadership team, administer employee change requests (transfers, wage adjustments, promotions, etc.) Create offer letters and transfer letters where required.
  • Assist the P&C leadership team by providing support to leaders on employee coaching in accordance with policies, procedures, and employment law where required.
  • Foster strong relationships with local operations leaders, providing guidance on P&C policies and procedures.
  • Collaborate with the wider team including marketing, benefits, payroll for projects.
  • Collaborate with the seasonal business operator’s Employee Experience Coordinators on projects to ensure consistent employee experience