Assistant Outlet Manager ( GOLF )

Reporting to the Outlet Manager, responsibilities and essential job functions include but are not limited to the following:    

• Consistently offer professional, friendly and engaging service 
• Follow outlet policies, procedures and service standards 
• Help lead the F&B Outlet team in all aspects of the department and ensure service standards are followed 
• Handle guest concerns and react quickly and professionally 
• Balance operational, administrative and Colleague needs 
• Attend regularly scheduled departmental and divisional meetings 
• Maximize revenues by communicating regularly with the Food and Beverage teams to implement agreed upon strategies, practices and promotions 
• Participate in the creation and ensure the achievement of Voice of the Guest initiatives and targets 
• Participate in the setting and ensure the achievement of Colleague Engagement Survey objectives 
• Supervise and support of employees while ensuring service standards are maintained 
• Maintain a first class and positive visual impact including; ambiance, cleanliness, orderliness, décor and service flows 
• Help with recruit, train, manage, mentor, lead and develop your supervisors and colleagues 
• Effective performance management through focus on colleague development, training, problem resolution, up-to-date records on performance and audits, attendance, grooming, service deficiencies, schedules, labor costs/payroll, and late/absenteeism 
• Have full knowledge of all Outlet menus 
• Assist in managing the departmental budget 
• Adhere to the hotel’s vehicle handling and safety policies while driving hotel and guest vehicles 
• Follow all safety and sanitation policies when handling food and beverage 
• Embrace the Fairmont brand promise and luxury in your role and in all your interactions 
• Foster an inclusive environment where every individual feels valued and respected 
• Other duties as assigned