Guest Experience Design Specialist

Experience Design: 

• Support the design and refinement of physical guest spaces in collaboration with interior designers, construction partners, vendors, and the operations team. 
• Translate guest journey and operational needs into layouts, signage, environmental cues, and spatial flow. 
• Fluent in design language and skilled at collaborating with creative teams to bring ideas to life. 
• Integrate guest insights, journey-mapping outcomes, and multi-sensory design into spatial decisions that improve flow, influence behavior, and strengthen the overall experience. 
• Champion the guest perspective to ensure quality, cohesion, and operational practicality in all design decisions. 
• Champion the guest perspective, advocating for quality, cohesion, and operational excellence in every design decision. 
• Bring an eye for design and detail while grounding decisions in operational realities and guest needs 

Project Management: 

• Ensure experience design concepts are delivered on time, on budget, and aligned with guest and brand standards. 
• Coordinate project schedules, deliverables, and budgets for experience-related work. 
• Manage vendors and fabricators to ensure quality and consistency of design elements. 
• Support project execution from concept to completion, balancing design vision with construction realities. 
• Keep projects on track through clear communication, documentation, and team coordination. 
• Oversee procurement schedules, installation logistics, and vendor engagement. 
• Facilitate reviews, presentations, and cross-functional alignment. 
• Provide timely on-site decisions and clarifications to keep fabrication and installation aligned with design intent and operational needs. 
• Work as an embedded member of the project team, representing the guest experience lens 
• Maintain strong follow-through and documentation to support smooth transitions into operational readiness. 

Implementation: 

• Lead the hands-on execution of experience design elements during construction, installation, and pre-opening. 
• Translate approved design concepts into actionable direction for contractors, vendors, fabricators, and internal teams. 
• Oversee on-site implementation of signage, wayfinding, décor, guest flow elements, and multi-sensory components to ensure alignment with design intent. 
• Develop SOPs, checklists, and tools to support operational teams ahead of opening. 
• Problem-solve on site to maintain quality and guest-centered outcomes. 
• Support the transition from construction to operations, ensuring hospitality teams receive the tools, documentation, and clarity needed for a smooth launch. 
• Stay engaged through opening and ramp-up, tapering as ownership shifts to operations. 
• Bring strong opening energy, detail-orientation, and an operator’s mindset to ensure final execution meets guest, brand, and operational standards and functions smoothly for day-to-day operations