Pursuit Adventure Center Supervisor

The Pursuit Adventure Center (PAC) department principally assists all guests by providing information on Pursuit Banff Jasper attractions and services, as well as promoting, selling and making bookings for all of our related products and services. In addition to attractions, the PAC also hosts a retail store that this position will directly oversee with support from the retail operations team. The Guest Services Supervisor primarily runs and oversees the daily operation of the PAC, ensuring PAC operation is fully functional with support from Hotel Front Desk Agents to cover days off.

In addition to PAC, you will be required to perform some basic Front Desk duties when needed by ensuring guests receive the best service possible from our property. You might provide guests with their requested room, address their needs, and resolve any complaints they may have throughout their stay.

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This is a multi-faceted position and can include any, or all, of the following:

• Ensure that each member of the Jasper PAC operations provides an interactive and professional product, attraction and retail sales or resolution experience
• Work collaboratively with the Retail & PAC Manager, Banff Outlets to deliver seamless and integrated service
• Work collaboratively with Maligne Valley Retail Manager to ensure retail products are stocked and merchandised correctly
• Ensure that all attraction and retail targets are being maintained; help with the implementation of promotional items
• Maintain an excellent relationship with affiliates
• Work closely with the central reservations dept as it relates to booking practices and product knowledge
• Ensure a memorable and positive experience for our guests through implementing and delivering the standard operating policies and procedures as they relate to the PAC operations, safety and employee engagement standards and practices
• Act as the “on the floor” daily operations, then providing any needed support to Guest Experience agents who cover your days off as required
• Operate as a sales agent fulfilling shifts required during the operating week
• Effectively deal with any service recovery issues that may arise with support as required from the central reservations dept or Maligne Lake guest services office, reporting larger issues to management
• Complete according daily/ weekly sales tracking reporting
• Part of a larger adventure centre team, ticket agent staffing will be managed and shared between Hotel Front Desk and the Jasper PAC office location. This will involve scheduling collaboration with the Hotel Front Desk operation
• Responsible for daily cash handling practices and safeguards, including proper use of POS stations, cash floats, change orders and cash-outs
• Coordinate with the Jasper attractions guest services teams as to FIT activity scheduling needs to ensure visitation maximization.
• Ensure according retail inventory/fixtures are well stocked and clean at all times