Night Auditor, Pyramid Lake Lodge

In the Night Audit role, you will work within the team of other hotel and Jasper staff to personalize the guest experience at the Pyramid Lake Lodge, providing nighttime supervision and guest service at the Front Desk between 11pm and 7am. The Night Audit, in addition to Front Desk Agent duties, performs the daily cash control duties and should enjoy working autonomously and independently. This is a multi-faceted position and can include any, or all, of the following:

• Providing nighttime supervision and guest service at the Front Desk between 11pm and 7am
• Educating guests on Pursuit Attractions and guiding them through the purchasing process
• Provide a professional, friendly and efficient check-in and check-out process
• Answering and directing phone calls and emails
• Coordinating efforts to accommodate guest requests
• Knowledge of Maestro, Expedia, Booking.com, Wizard
• Maintaining cleanliness of Lobby and and guest areas
• Operate the point of sale system with accuracy and efficiency, the responsible handling of cash, credit cards, and cash out forms
• Communicate with co-workers and management, forward observations and comments in a timely fashion
• Uphold the high standard of environmental stewardship expected for all employees
• Other duties as assigned