Sr. Manager, Operational Excellence

Top, No Border

Anticipated Start Date

ASAP

Job Reference #

1.1914

Employer

Company Name

Pursuit Collection

Company Website

https://www.pursuitcollection.com/

Position Details

Number of Positions Available

1

Position Type(s)

Full-Time

Position Duration

Permanent

Staff Accommodation

Yes (subject to availability)

Wage Range

TBD Annually

Job Overview

Act as a strategic partner to executive leadership, aligning operational priorities with Pursuit’s business goals and guest experience vision
Lead the development, implementation, and continuous improvement of Pursuit’s operational excellence frameworks across the enterprise.
Partner with business leaders to identify operational gaps, streamline processes, and drive measurable improvements in service and efficiency across all areas.
Collaborate across geographies with cross-functional groups ensuring to find the best ways and delivering on world-class operating procedures.
Consolidate and analyze guest feedback, reviews, and audit results to identify trends, priorities and guide enterprise-wide opportunities for improvements.
Provide leadership and coaching to managers and supervisors, embedding accountability and operational excellence into daily practices.
Support seasonal ramp-ups, new openings, and transitions through operational readiness planning, audits, and on-the-ground support.
Build cultural alignment and stakeholder buy-in by fostering strong relationships with leaders and teams across the business.
Create and maintain enterprise reporting systems, scorecards, and dashboards to communicate results to senior leadership. Create and maintain enterprise reporting systems, scorecards and dashboards to measure performance and communicate results to senior leadership.
Champion change management efforts that enable smooth adoption of new systems and standards.
Mentor, coach and develop emerging leaders in operational excellence principles, cultivating a culture of curiosity, collaboration, and continuous improvement

Perks & Benefits

Join an inclusive, global team and make life-long connections
Enjoy free access to Pursuit attractions and 50% off for friends
Get discounts on hotel stays, dining, and retail
Access subsidized mental health and wellness resources

Position Requirements

English Fluency Level required for position

Advanced

Job Requirements

Bachelor’s degree in hospitality management, business, or related field (or equivalent experience).
7–10 years of experience in multi-site hospitality operations, QA, or service excellence leadership.
Proven track record of designing and leading operational systems that improve both guest satisfaction and efficiency.
Strong background in quality assurance, audits, and process improvement.
Exceptional leadership and coaching skills with the ability to influence across diverse teams and geographies.
Analytical mindset with experience using operational and guest feedback data to drive improvement.
Ability to travel across global Pursuit destinations as required.

Application Details

How to Apply

Email

Online

Contact Details

https://pursuitcollection.wd501.myworkdayjobs.com/en-US/pursuit/job/CAN…

If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at ta@pursuitcollection.com.

Documents Required

Resume

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