Banquets & Events Manager, Pursuit Jasper

Key Responsibilities

• Act as the primary liaison with Reservations and Sales Teams (GEM, Travel Trade) to ensure seasonal readiness for events.
• Provide onsite daily support to the Food and Beverage team, including room setup, event execution, training, and assistance with in-house events.
• Develop and implement training materials (Banquet Training Manual, Checklists, and SOPs) to standardize processes and event execution.
• Review and oversee all regional BEOs (Banquet Event Orders) and coordinate with LOB Managers to align schedules and labor models to optimize staffing and produce schedules achieving budgeted labour targets.
• Monitor and communicate last-minute event changes in Delphi, ensuring updates reach the relevant teams promptly.
• Lead the training of new employees for event execution and service
• Manage OpenTable reservations, ensuring restaurant spaces are optimized according to
• Oversee F&B readiness and client satisfaction during events, including room setups, event management, and post-event billing accuracy.
• Coordinate and oversee packaged F&B contracts with C-RES, Travel Trade Sales Teams, and other key groups.
• Collaborate with GEM Team and act as the main point of contact for event organizers and
• Ensure event signage and buffet labels are accurate and properly displayed before
• Verify actual sales versus bookings using Delphi and Maestro to ensure financial
  Reservation & Event Coordination:
• Manage and process internal bookings using Delphi, ensuring accuracy and alignment with operational needs.
• Oversee and maintain OpenTable reservations, optimizing table availability and ensuring a smooth guest experience.
• Pull, review, and distribute BEO (Banquet Event Order) reports, ensuring all relevant departments are informed and prepared for upcoming events

Financial & Administrative Accountability:

• Conduct accurate monthly float count audit, including admin safe and all line-of- business (LOB) floats.
• Maintain financial records and reconcile float balances, ensuring compliance and
• Prepare and submit financial reports to the Accounting team before the 2nd of each month.

Team & Community Engagement:

• Facilitate new hire announcements, ensuring timely and effective
• Organize and coordinate staff lunches and community events with the P&C team, foster team morale and engagement.
• Support occasional administrative and operational tasks to ensure smooth day-to-day business
• Work with the People Team and LOB managers to create profitable community events.
• Coordinate community events as part of key Jasper programing (Jasper in January, Pride, Taste of Spring, Dark Sky).
• Create revenue driven events that appeal to tourists and locals