Stewarding Supervisor

Top, No Border

Anticipated Start Date

ASAP

Job Reference #

7.1906

Employer

Company Name

Fairmont Jasper Park Lodge

Company Website

https://www.fairmont.com/

Position Details

Number of Positions Available

1

Position Type(s)

Full-Time

Position Duration

Permanent

Staff Accommodation

No

Wage Range

TBD Annually

Job Overview

Managing day-to-day operations of the laundry department, ensuring quality, standards and meeting the expectations of our guests and colleagues on a daily basis.
Ensure the highest level of cleanliness in accordance with Fairmont Hotels & Resorts standards, policies and procedures
Effectively and accurately manage payroll and departmental expenses of the Laundry Department, within budgeted and forecasted guidelines.
Effectively lead employee relations within the laundry department
Conduct monthly communication meetings, attend hotel meetings as required and ensure effective employee performance management standards are met.
Maintain a motivated and engaging team by actively working and following up on colleague engagement and well-being.
Maintaining an environment that promotes the Health, Wellness and Safety of both Colleagues and Guests
Promote team work within the department and ensure strong interdepartmental relationships are maintained
Oversee all aspects of talent acquisition and internal mobility, from recruitment and interviews to hiring and promotions within the laundry department.
Train, coach and develop staff in accordance with hotel standards to ensure the best quality of service is offered to our internal and external guests
Work closely with the resort’s Engineering team to uphold a preventive maintenance program and ensure prompt completion of all equipment repairs as needed
Ensure the prompt courteous pick-up and delivery of guest laundry, deliver service according to the Fairmont, LQA & Forbes Standards
Maintaining a strong relationship with the year round and seasonal laundry contracts in the Town of Jasper
Work closely with the Director of Housekeeping & Director of Rooms to prepare & monitor the annual Laundry operating budget including revenue streams, labour costs and operating supplies
Perform linen inventories and manage par levels to ensure adequate inventory is available to meet operational demands
Develop and execute capital projects related to the laundry facility, in collaboration with the Director of Housekeeping / Rooms
Adhere to the hotel’s vehicle handling and safety policies while driving hotel vehicles
Engage actively in hotel committees as required
Ensuring existing environmental initiatives are adhered to, and new and innovative environmental opportunities are implemented
Other duties as assigned

Perks & Benefits

Subsidized staff accommodation assistance provided
One complimentary meal per shift in our staff cafeteria
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise & Whistler (subject to availability)
Comprehensive wellness platform for employee mental health and wellbeing support
Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Fairmont Jasper Park Lodge Golf Course
Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,000 properties with Accor

Position Requirements

English Fluency Level required for position

Advanced

Job Requirements

Previous experience in a Stewarding environment required
Valid Alberta drivers license required
Previous supervisory experience preferred
Computer literate in Microsoft Window applications preferred
Knowledge of chemicals and sanitation preferred
WHMIS and First aid certified an asset
Excellent communication and organizational skills
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast-paced environment
Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
Ability to focus attention on guest needs, remaining calm and courteous at all times