Guest Services Ticket Agent

Top, No Border

Anticipated Start Date

November 2025

Job Reference #

6.1733

Employer

Company Name

Marmot Basin

Company Website

Position Details

Number of Positions Available

Position Type(s)

Full-Time

Position Duration

Seasonal

Staff Accommodation

Yes (subject to availability)

Wage Range

TBD Hourly

Job Overview

Sell daily lift tickets and apply relevant discounts accurately
Handle cash, credit card and debit transaction while using a computerized/point of sale system (RTP)
Adaptability to learn and use a point of sales system (RTP)
Work with the sale and redemption of third-party loyalty cards and process these following the proper procedures
Follow proper cash-out procedure
Count float at beginning & end of shift and sign it IN and OUT on control sheet
Make sure everything is in balance and debit machine is closed
Receive and assist in handling guest complaints and refer to supervisor if needed
Be knowledgeable about location infrastructure and services
Be knowledgeable and able to inform guests about tickets, loyalty cards, and third-party tickets and passes.
Process vouchers on correct accounts (reconcile at the end of the shift)
Filing and administrative tasks
Fix problems that could occur with the set-up of different products
Enter and process destination/group bookings
Employees will conduct themselves in compliance with Alberta Occupational Health and Safety legislation as it relates to their job
Periodically auditing lift ticket scans and access to ensure adherence to policy and terms of use
All other duties as assigned

Position Requirements

English Fluency Level required for position

Intermediate

Job Requirements

Previous Point of Sales (POS) experience preferred
Proficient in computer use and general administrative tasks
Good organizational skills
Ability to work well under pressure (busy times or when dealing with irate customer)
Skiing or snowboarding experience to assist customers in choosing the correct products is an asset.

Application Details

How to Apply

Online

Contact Details