Guest Services Agent, Jasper Skytram

Top, No Border

Anticipated Start Date

ASAP

Job Reference #

7.1729

Employer

Company Name

Pursuit Collection

Company Website

Position Details

Number of Positions Available

Position Type(s)

Full-Time

Position Duration

Seasonal

Staff Accommodation

Wage Range

$18.00 Hourly

Job Overview

Serve as the first point of contact, welcoming guests and providing information on weather, ticketing, and tram operations.
Sell tickets and allocate guests to tramcar spaces using a custom point-of-sale system.
Handle cash, credit/debit transactions, and third-party billing processes accurately.
Operate and maintain knowledge of the “flight system” ticketing platform.
Resolve ticketing issues, process refunds, and address guest feedback professionally.
Communicate effectively with other departments and staff via phone, radio, or in person.
Complete administrative tasks such as filing, inventory management, and reporting.
Follow operational procedures and comply with safety regulations.
Perform additional duties as assigned.

Perks & Benefits

Position Requirements

English Fluency Level required for position

Intermediate

Job Requirements

Demonstrated customer service experience, previous supervisory experience is an asset.
Strong computer proficiency (Word, Excel, POS).
Strong conflict resolution and organizational skills.
Observant, motivated, and proactive in problem-solving.
Secondary language skills are an asset.
To honour our commitment to be “Always Honest” all employees must consent to a criminal record check

Application Details

How to Apply

In Person

Online

Contact Details

Documents Required

Resume