<< Back to Job Listings

Guest Experience Agent, Pyramid Lake Lodge

Top, No Border
Anticipated Start Date
ASAP
Job Reference #

7.1713

Employer
Company Name
Pursuit Collection
Position Details
Number of Positions Available
1
Position Type(s)
Full-Time
Position Duration
Seasonal
Staff Accommodation
No
Wage Range
$18 Hourly
Job Overview
  • This is a full-time seasonal position beginning immediately and running until October 19, 2025. 
  • Provide an exceptional hospitality-focused informational and sales interaction with guests visiting Pyramid Lake
  • Be current and up to date on all Pursuit attractions, products and promotions along with our other services/experiences provided on site
  • Provide information and answer questions about general knowledge of the Jasper area
  • Coordinate guest equipment rentals, i.e. canoes, kayaks, paddle boats, motor boats, and bikes.
  • Cleary communicate safe boating and equipment policies via a guest ‘Safety Talk’.
  • Ensure that rental boat agreements and releases are thoroughly understood, completed correctly, properly filed and adhered to
  • Ensure all safety equipment is included in every boat rental (i.e. bailer, rope and paddle).
  • Monitor guest activities on Pyramid Lake to ensure safety compliance.
  • Maintain proper inventory of all boats, bikes and safety equipment throughout the day.
  • Keep all rentals (i.e. life vests, oars and paddles) clean and in good working condition.
  • Report any damages or wear and tear of boats and bikes to the Maintenance Team.
  • Maintain a high level of cleanliness of the boat house, beach, lawn and dock.
  • Assist in retrieving capsized boats and support Parks Canada with recovery efforts if requested.
  • This position acts as a ‘floater’ providing additional support and assistance to:
    • The Front Desk; answering and directing telephone calls, assisting with arrivals and departures, and the resolution of minor guest complaints.
    • Housekeeping: occasional cleaning, delivery of room drops, and baggage handling.
    • Maintenance: watering plants, lawn mowing, weeds removal and cleaning public areas, hot tubs, and washrooms.
    • Other duties as assigned by the Hotel Manager.
Perks & Benefits
  • Join an inclusive, global team and make life-long connections. 
  • Enjoy free access to Pursuit attractions and 50% off for friends. 
  • Get discounts on hotel stays, dining, and retail. 
  • Access subsidized mental health and wellness resources. 
Position Requirements
English Fluency Level required for position
Advanced
Job Requirements
  • Pleasure Craft Operator Card is a requirement, boating experience is preferred. (Pursuit will cover Pleasure Craft training costs).
  • Excellent Customer Service skills with a solid understanding of guest service principles.
  • Physically fit and able to lift and carry up to 75 lbs. (i.e. boats, kayaks and canoes).
  • Motivated to work independently and as a member of a team.
  • Able to effectively multitask; must be organized and detail-oriented.
  • Ability to adapt and accept direction in a dynamic environment with changing demands.
  • First Aid certificate and lifeguard certificate is an asset
  • Comfortable working on your feet for extended periods of time in both an indoor and outdoor environment. Be prepare for all season weather (snow, rain, wind, hail, sun)
  • Must meet the organization grooming and appearance standards
Application Details
How to Apply
In Person
Email
Online
Contact Details

https://canada-pursuitcollection.icims.com/jobs/34681/guest-experience-…

 

Email your resume to :

BJCtalent@pursuitcollection.com

Documents Required
Resume
Print