Assistant Director, Rooms

Reporting to the Director of Rooms, responsibilities and essential job functions include but are not limited to the following:

• To lead and manage the Rooms operations in the 700 Acre Property – Housekeeping, Laundry, Signature Cabin Experiences, Capital Projects, and cleanliness of the Property & Main Lodge
• Supporting Housekeeping as required during busy Periods to assist the Director of Housekeeping .
• Communicate and direct the execution of luxury services needed to achieve our VOG and LQA goals. Monitoring regular progress directly for the Housekeeping and Laundry.
• Responsible for the accurate monthly forecast Guest Supplies, Cleaning Supplies, Contract Services, Equipment Repairs/ Rental and Complete Laundry forecast & P&L
• Achieve targets for the productivity  & payroll of  Housekeeping & Room Attendants
• Participate in Budget process in support to Director of Rooms.
• Recognized as active member of the Extended Executive Committee who is committed to the ongoing development of our leadership group.
• Oversee employee and leadership development, planning, recruitment, selection and goal setting through the PMP.
• Oversee the effective development and deployment of the rooms division training programs  focusing in the Housekeeping and Laundry Department
• Participate in the development and execution of the recruitment and retention strategies for the division – focusing in the Housekeeping and Laundry Department
• Maintaining appropriate staffing levels in accordance with staffing guidelines and anticipated business volumes.
• Select, train and develop Housekeeping & Laundry Leaders to ensure timely recruitment and career growth
• Building and maintaining positive employee relations, attending monthly communication meetings.
• Ensures appropriate and timely recognition for teams and participate in organizing divisional and hotel recognition events.
• Ensuring the continuous improvement in the awareness of Rooms Division’s workplace Health & Safety including WCB, Fire safety and emergency procedures.
• Working closely with Front Office Manager to manage the response to guest concerns as required, including effective and timely follow up.
• Ensure existing environmental initiatives are adhered to, and any new and innovative environmental opportunities are implemented.
• Involved and active within the Service Excellence Committee and Heartist Recognition Committee
• Follow department policies, procedures and service standards
• Follow all safety policies 
• Other duties as assigned