Assistant Front Office Manager

Providing engaging, sincere, personalized service is one of the ways our Front Office Colleagues are turning moments into memories at Fairmont Hotels & Resorts. Showcase your interpersonal strengths as an Assistant Front Office Manager, you will lead, train and recognize your team in support of exceptional guest service!

Providing day to day operational and managerial support for Front Desk, Concierge, Personalized concierge, Guest Services, Royal Service, Tours department, and ensure all service standards are followed

• Ensuring proper staffing and scheduling of all Front Office colleagues in accordance to productivity guidelines
• Communicating through pre-shift logs, emails and departmental meetings, all pertinent information for the respective shifts and areas of operation
• Training, inspiring, developing, and recognizing Front Office colleagues
• Assisting guests regarding hotel facilities in an informative and helpful way
• Ensuring service standards are met with respects to guest satisfaction in Voice of the Guest by ensuring that all guest issues/complaints receive prompt action and follow up
• Ensuring all necessary crisis and emergency procedures are in place to meet hotel standards and that all agents are fully trained to handle emergency procedures
• Driving GOP  through meeting or exceeding upgrade, upsell goals
• Completing other duties as assigned