Company Description
Fairmont Jasper Park Lodge is a premier year-round resort offering exceptional outdoor adventures for both guests and colleagues. Jasper is a haven for nature lovers and adventure enthusiasts, surrounded by the majestic Canadian Rockies and breathtaking landscapes.
Job Description
Starting Rate of Pay: $19.60 per hour CAD
As a Concierge, your ability to anticipate the guests' needs and make informed suggestions will ensure they have a truly memorable stay. In this role you will support the hotel by:
- Assist guests with mail, messages, and any plans or arrangements they require including onsite and offsite activities
- Promote and sell the services and concessions within the Hotel as well as services offered by suppliers
- Assist guest with dining reservations and handling group/ special occasions dining needs
- Provide personalized and specialized service to VIP guests of the Hotel through pre-arrival emails, communication and follow up throughout stay and post-departure
- Assist with VIP Concierge / Butler duties which include corresponding with guests by phone and email prior to arrival in a professional and timely manner.
- Contact arriving elite ALL members (Gold / Platinum/ Diamond / Limitless) prior to arrival. Personalize pre – arrival email, review and action preferences from ACDC, review room blocking, and ensure all earned privileges are extended consistently
- Other duties as assigned
