Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional, friendly and engaging service
- Provide day to day operational support for Front Desk, Royal Service and Tours department and ensure all service standards are followed
- Assist MODs with reports as required
- Assist in the on boarding of new colleagues and provide initial and continuous training
- Train, inspire, develop, and recognize Front Office colleagues including Front Office, Royal Service and Tours.
- Ensure accurate billing is completed upon guest departure
- Assist guests regarding hotel facilities in an informative and helpful way
- Manage guest rooms assignments and blockings
- Responsible for the tracking of Front Office supplies
- Support Company and Hotel policies and procedures including promoting and participation in Colleague Engagement Survey (CES), Fairmont Standards which include LQA, and Voice of the Guest (VOG) initiatives
- Promote the enrolment of ALL enrollment goals
- Must be flexible in regards to work schedules (weekends and holidays as required)
- Balance operational, administrative and Colleague needs
- Adhere to all LQA standards set for the department
- Consistently uphold a professional and well-groomed appearance in accordance with the company’s established grooming policy
- Other duties as assigned
