Guest Experience
• Welcome & Care for Guests: Be the go-to person for all things about our Destinations, where you can share your expertise and passion with our guests.
• In-Travel Assistance: Assist our guests along their journey with us by checking them in for their train journey, issuing boarding passes, luggage tags and hotel keys where applicable.
• Smooth Transfers: Ensure seamless transitions for our guests, guiding them to and from the train whilst providing clear announcements and commentary en-route. You may occasionally transport guests and team members in Rocky Mountaineer vehicles.
• Communication and Problem Solving: Be the problem solver for guests, ensuring that their concerns are addressed with care and efficiency.
• Special & Mobility Guest Requirements: Play a crucial role in tailoring experiences for guests with special requirements, ensuring that their journey is comfortable and memorable.
• Luggage Handling: Manage the journey of our guest luggage with care, making sure every guest’s belongings are safely handled.
• Station/Guest Centre Aesthetics: Take pride in maintaining the high standards of cleanliness at our Stations and Guest Centres, creating a welcoming environment for everyone.
Leadership and Engagement
• Help foster a safe, respectful, and positive work environment, supporting team orientation, training, and communication.
• Uphold RM brand standards and contribute to team motivation, relationship-building, and goal achievement.
• Collaborate with station management to recommend and implement guest experience improvements.
Safety and Security
• Ensure adherence to RM safety and security standards, promoting a culture of safety and assisting in emergency response procedures.
• Report and support investigations of workplace incidents promptly and accurately.
