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Jasper,AB - IT Technician

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Anticipated Start Date
ASAP
Job Reference #

3.1184

Employer
Company Name
Municipality of Jasper
Position Details
Number of Positions Available
1
Position Type(s)
Full-Time
Position Duration
Temporary
Staff Accommodation
No
Wage Range
$75,521.85- $90,665.53 Annually
Job Overview

This is a two-year term position with possibility of extension.

Work performed:  

Operational Support:

  • Work with Managed Service Provider to Troubleshoot and resolve hardware, software, and network issues.
  • Provide on-site testing, troubleshooting and documentation
  • Support the setup of IT systems and equipment for new work sites and staff related to the JRCC.

Customer Support:

  • Offer onsite support to JRCC staff, contractors, and other staff supporting the recovery, addressing hardware, software, and network-related issues.
  • Assist with onboarding and training staff and contractors within the JRCC and supporting recovery work.

Third-Party Liaison:

  • Coordinate with external vendors, to provide onsite support and assistance to the JRCC and other staff supporting the recovery.
  • Collaborate with third party contractors to provide building access and help resolve complex technical problems to ensure seamless service delivery.

Consultation and Guidance:

  • Advise JRCC and other staff supporting the recovery on the use of hardware, software, and peripheral devices.
  • Assist users in effectively utilizing standard IT tools, including operating systems and applications.

System Maintenance:

  • Monitor support tickets, performing triage and resolving technical issues for staff supporting the recovery.
  • Assist MSP with maintenance of technology systems, ensuring operational performance and completing necessary documentation.
  • Maintain logs and oversee batch job completions for various systems.

Methods, Tools, and Configuration Management:

  • Work with the IT Coordinator to update and improve necessary documentation and procedures.
  • Ensure accurate tracking and logging of IT components as they are deployed/decommissioned.
  • Assist with audits and corrective actions related to system configurations related to the recovery.
Position Requirements
English Fluency Level required for position
Advanced
Job Requirements

Your resume and cover letter must clearly describe how you meet the following qualifications: 

Required:

  • Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or equivalent.
  • General knowledge of IT infrastructure, applications, and services.
  • Experience in troubleshooting and maintaining hardware, software, and network systems.

Preferred:

  • Diploma or degree in Information Technology, Computer Science, or a related field.
  • Previous experience working in a helpdesk or IT support role.
  • Experience liaising with third-party vendors for IT support.
Application Details
How to Apply
Email
Contact Details

Submit a resume and cover letter in PDF format outlining your qualifications, experience and any relevant documentation to the Human Resources Coordinator, Marlyn Fernandez, by email to: mfernandez@jasper-alberta.ca

Documents Required
Resume
Cover Letter
Print