AB - Case Management Supervisor

What we are looking for :

• College degree in a related field, and 2 to 4 years of experience working in customer service, case management, disaster recovery, health services or a related field. An equivalent combination of education and experience will be considered.
• Knowledge or experience in customer service, disaster recovery, emergency management, community development, social work or psychology Experience in emergency setting an asset.
• Experience as a supervisor to multiple people required.
• Experience working in difficult and stressful working conditions.
• Experience using database systems required; experience using EMIS an asset.
• Supervisors must complete any identified trainings/orientations required for this position including training in the Emergency Management Information System (EMIS).
• Knowledge of Microsoft suite of tools (Word, Excel, SharePoint) as well as Adobe.
• Current First Aid certification or willingness to take training.
• Current Psychological First Aid Certification or willingness to take training.
• Language – must be able to read, write and deliver services as appropriate to the operation in English.  Additional languages are a strong asset, in particular Ukrainian, and Tagalog.

Working conditions :   

• The majority of the work is performed in an environment which is mostly clean and comfortable.
• Potential for responding to disaster areas, as well as difficult and unstable conditions (environmental, physical, social, etc.) and uncomfortable conditions (noise, odors, smoke, humidity, vulnerable beneficiaries). These stressful rapidly changing environments with limited information to make decisions have the potential to affect the physical and psychological state of the responders on site.
• If working in a response site, health and safety considerations will be outlined prior to the assignment.
• Ability to respond during non-traditional hours (i.e. late nights or weekends) and long hours of work in a demanding context.
• Ability to be on-call when scheduled, as required.
• Ability to respond in local community (3 days minimum) and outside of their community (10 days minimum).
• Eligibility to work in Canada : At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.
• If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).