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Guest Services Supervisor, Pursuit Jasper

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Anticipated Start Date
September 2025
Job Reference #

7.1774

Employer
Company Name
Pursuit Collection
Company Website
https://www.pursuitcollection.com/
Position Details
Number of Positions Available
1
Position Type(s)
Full-Time
Position Duration
Permanent
Staff Accommodation
Yes (subject to availability)
Wage Range
Starting wage $20 Hourly
Job Overview
  • Serve as the point of contact for staff during evenings, weekends, and holidays, providing coverage and additional support as needed.
  • Oversee operations across six Jasper properties, ensuring seamless guest experiences and high standards of cleanliness and presentation.
  • Supervise evening hotel operations, focusing on front office functions, and providing leadership to staff.
  • Foster a culture of hospitality, assist in training new front desk team members, and provide hands-on support.
  • Welcome guests warmly, monitor arrivals, and ensure a smooth experience for group and leisure travelers.
  • Handle guest complaints effectively, taking corrective action to resolve issues and enhance satisfaction.
  • Coordinate with other departments to ensure smooth operations across shifts and assist with night audit procedures if needed.
  • Ensure team members are knowledgeable about emergency procedures and prepared to respond appropriately.
  • Carry the on-call phone several days per week to provide support in the absence of the Guest Services Manager.
  • Respond to online reviews and guest feedback, addressing concerns and following up in person when necessary.
  • Conduct random room inspections to uphold Pursuit’s quality standards and assist other teams as needed.
Perks & Benefits
  • Join an inclusive, global team and make life-long connections. 
  • Enjoy free access to Pursuit attractions and 50% off for friends. 
  • Get discounts on hotel stays, dining, and retail. 
  • Access subsidized mental health and wellness resources. 
Position Requirements
English Fluency Level required for position
Advanced
Job Requirements
  • Strong leadership and communication skills, with the ability to guide and support staff while ensuring exceptional guest experiences.
  • Ability to work evenings, weekends, and holidays with minimal supervision.
  • High attention to detail and ability to prioritize tasks in a fast-paced environment.
  • Proficient in written and spoken English; additional language skills are an asset.
  • Strong computer skills, including proficiency in hotel management software.
  • High school diploma or equivalent required; a Bachelor’s degree or related technical education is preferred.
  • Minimum of one year of Front Desk & Hotel experience, with prior supervisory experience considered an asset.
  • A valid driver’s license is beneficial but not required.
  • Must maintain a neat, professional appearance in accordance with Pursuit’s grooming standards.
Application Details
How to Apply
In Person
Email
Online
Contact Details

https://canada-pursuitcollection.icims.com/jobs/34752/guest-services-su…

 

Email :  BJCtalent@pursuitcollection.com

Documents Required
Resume
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