Guest Experience Manager, Pursuit Jasper

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Anticipated Start Date

ASAP

Job Reference #

1.1679

Employer

Company Name

Pursuit Collection

Company Website

Position Details

Number of Positions Available

Position Type(s)

Full-Time

Position Duration

Permanent

Staff Accommodation

Yes (subject to availability)

Wage Range

$22-25 Monthly

Job Overview

Lead, mentor and motivate staff across departments to embrace Hospitality Standards and inspire lasting memories for our guests.
Collaborate with hotel & restaurant managers in reviewing and refining operational procedures to empower our team to resolve issues efficiently and effectively.
Monitor guest feedback, respond appropriately and work with LOB supervisory team to assist in timely replies.
Identify opportunities to refine and implement best-in-class hospitality and service standards.
Maintain a high level of standard throughout the properties with a focus on cleanliness, presentation, welcome experience and operational efficiencies.
Handle guest complaints to avoid negative impacts to the team or guest experience.
Be a champion of Health and Safety and ensure proper protocols are followed with any incidents or safety concerns
Collaborate with our attraction partners to assist guests with a seamless visit to Jasper Nation Park.
Monthly reporting on guest surveys, satisfaction and action plans to drive guest engagement scores.

Perks & Benefits

Position Requirements

English Fluency Level required for position

Advanced

Job Requirements

2-4 years’ experience operationally at a management level
A leader in your field, your experience would preferably include a strong background in Front Office and or rooms division
An innovative thinker who provides solutions to ensure support of guest and employee needs
Confidence in decision making based on research and trends is an asset to this role.
Proven team-builder with outstanding motivational skills and coaching ability
High degree of attention to detail and professionalism
Demonstrated commitment to finding new and better ways of working by applying learning, feedback and experience
Results oriented with the ability to be flexible
Energetic, enthusiastic and self-motivated and prepared to exceed our guest and employee
Confidence in decision making based on research and trends is an asset to this role.
The ideal candidate will be highly organized

Application Details

How to Apply

Online

Contact Details

Documents Required

Resume