Front Desk Agent - Tonquin Inn

As a Front Desk Agent your duties will include, but are not limited to:

· Handling all arrivals and departures in a fast, efficient, and friendly manner

· Taking and managing reservations by telephone, email and third party

· Dealing with guest requests, inquiries, and complaints swiftly and professionally

· Working collaboratively across departments to ensure the best possible guest experience.

· Maintaining a constant focus on providing the best experience possible for our guests

· General administrative and clerical duties including basic accounting, data entry, cash handling, filing, photocopying and shredding.

· Thorough understanding of hotel policies, procedures, rates, and packages

· Offering advice and guidance on local attractions and amenities to guests