Food & Beverage Training and Development Manager

Reporting to the Director, Food and Beverage, this position is responsible for supporting our mission to Turn Moments into Memories. The F&B Training Manager will oversee all F&B training and development. 

• Ensure that all learning activities support Accor philosophy of creating an environment where each and every member of the team is recognized as talent and feels valued for their contribution.
• Assessing each department’s training & development programs and providing feedback to ensure a common direction toward the F&B goals and Hotel’s vision is being realized.
• Conducting various training courses for restaurants (i.e. Suggestive Selling, Product Training, Service Standards etc).
• Maintain a database of proserve for all of the F&B division.
• Actively participate in all Food and Beverage Recruitment Initiatives.
• Keep staffing forecasting up to date in accordance with budget and Watson standards.
• Develop standardized questions for each role within the division.
• Participate in recruitment meetings to ensure correct information is communicated effectively.
• Co-ordinate the actions of the Food and Beverage leaders and team in the elements of the Talent Journey including but not limited to, Recruitment & Selection, Induction & Onboarding, Performance Management & Feedback, Learning & Development, Talent Potential Identification, Career Management, Culture Diversity & Inclusion, Policies & Procedures, Corporate Social Responsibility and Satisfaction & Engagement with the objective of providing business support to all departments in the Division through collaboration and coaching.
• Conducts annual training and development needs assessment.
• Develops training and development programs and objectives.
• Focuses on training and auditing LQA standards with leaders and colleagues.
• Develops and maintains division communications such as internal bulletin boards and emails to ensure colleagues have knowledge of training and development events and resources.
• Conducts follow-up studies of all completed training to evaluate and measure results.
• Other job related tasks as needed.