Food & Beverage Manager, Terra

What will be your daily pursuit?:

Exciting full-time year-round opportunity to manage the restaurant Terra at the Crimson hotel. Renovated in 2022, Terra brings the surrounding elements of Japer into the restaurant where the landscape is our muse and inspiration.
The role of Food & Beverage Manager is to lead the Food and Beverage (F&B) team within one of our seven Jasper Lodging (JL) properties. You will be responsible for leading our team to provide world class service to our hotel guests, visitors of Jasper, and also for wedding parties / elevated conference attendees. Supervises daily restaurant operations and monitor compliance with all F&B policies, standards, and procedures. Manages day-to-day operations verifying that the quality, standards and meeting the expectations of the guests. Maintains the operating budget, and verifies that standards and legal obligations are followed. Develops specific goals and plans to prioritize, organize, and accomplish work.

What will you do in this job?:

• Providing daily oversight to all F&B outlets within assigned JL property and support other Pursuit properties as needed.
• Become deeply ingrained in all day-to-day operations and logistics of the organization.
• Adhere to operational needs and meet financial objectives.
• Consistently delivering exceptional guest service
• Reports to the Operations Manager and Director of Food Beverage Jasper
• Translate vision and strategy into actions designed to grow the business.
• Provide leadership and coaching that fosters an environment of problem solving, teamwork, accuracy, and improved business practices.
• Understands employee positions to perform duties in employees' absence.
• Develops specific goals and plans to prioritize, organize, and accomplish and manage time.
• Attract and retain, superior talent, train, coach and mentor.
• Monitors and maintains the productivity level of employees.
• Verifies that all team members/supervisors understand the brand specific philosophy.
• Maintains the operating budget, and verifies that standards and legal obligations are followed.
• Assist and train Supervisors/Assistant Managers and hourly employees.
• Celebrates and fosters decisions that result in successes as well as helping team members learn from opportunities.
• Run the business like your own, make solutions-based strategies to meet financial, team member and guests wishes.
• Be a positive example for team members.
• Anticipate key issues and informational needed and be prepared to discuss ongoing performance and functions that will enhance the performance of all food and beverage within the operations.
• Participate in the forecasting and budgeting process and manage variable expenses to achieve financial metrics.
• Manage monthly forecasts, inventories and operating costs for the various outlets to maximize revenue and minimize expense (Labour, COGS & Supplies & Misc.)
• Prepare staff schedules, payroll and gratuity submissions for team members.
• Make employee and guest safety cultural a cornerstone to maintain our reputation as an industry leader and guest safety advocate.
• Ability to manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards.
• Assist the properties with efficient and comprehensive use of Pursuit’s Inventory Management System for accurate COGS reporting.
• Collect, communicate and lead the efforts to know and understand our guests, guest trends, innovation, and product development.
• Interact with guests to obtain feedback on product quality and service level; review feedback from guests through Guest Experience platforms and drive goals to increase scores.
• Assist with planning and execution of functions, events, and menu launches.
• Work collaboratively and efficiently with multiple teams across Pursuit.
• “Promise to Place” ensure sustainability programming that represents the values at the heart of Pursuit; specifically, honoring place through stewardship, respect and community.
• Maintain core standards, monitor quality and demonstrate knowledge of a brand specific service culture.
• Respond to guests in a timely manner for guest service and departmental requests (in person and online).
• Proactively deal with guests concerns.
• Create and nurture a property environment that emphasizes motivation, empowerment, teamwork and passion for providing great service.