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Director of Hospitality, Columbia Icefield

Top, No Border
Anticipated Start Date
ASAP
Job Reference #

1.1730

Employer
Company Name
Pursuit Collection
Company Website
https://www.pursuitcollection.com/
Position Details
Number of Positions Available
1
Position Type(s)
Full-Time
Position Duration
Permanent
Staff Accommodation
Yes (subject to availability)
Wage Range
TBD Annually
Job Overview
  • Hands-On Leadership: Engage directly with details, processes, and procedures to identify issues, implement solutions, and drive operational improvements.
  • Hospitality Excellence: Develop and maintain hospitality-focused programs in each department that directly affect the CIF guest experience and satisfaction
  • Operational Leadership: Provide direction, leadership and daily support to the hospitality teams at the CIF, including Food & Beverage, Retail, and Hotel Operations
  • Talent Development: Collaborate with People & Culture (P&C) to meet staffing objectives, improve employee retention, and cultivate internal talent. Organized arrival experiences, orientations, and training programs.
  • Team Empowerment: Provide leadership and coaching that fosters a solution-driven, continuously improving team culture.
  • Collaboration: Work closely with the CIF leadership team and support services to develop and maintain a focus on safety, hospitality, and animation.
  • Financial Reporting: Provide regular reports on financial performance, including month-end results, future expense forecasts, and contributions to annual budget development.

This list describes a lot of what a Director of Hospitality does, but no job description can anticipate every single issue or project that could come up. Pursuit and the Banff Jasper Collection might need to reduce, add or change job tasks from time to time.

 

Perks & Benefits
  • Enjoy free access to Pursuit attractions and 50% off for friends. 
  • Get discounts on hotel stays, dining, and retail. 
  • Access subsidized mental health and wellness resources. 
  • Join an inclusive, global team and make life-long connections.
Position Requirements
English Fluency Level required for position
Advanced
Job Requirements

IDEAL EXPERIENCE:

  • 7+ Years in Hospitality, Lodging, and Travel: Extensive experience in the hospitality industry with a track record of success in managing and improving lodging, restaurant, and retail operations.
  • Sustainability Practices: Familiarity with or experience in implementing sustainability initiatives, particularly those that align with the environmental and cultural sensitivities of the National Park.
  • Experience in Remote or Challenging Environments: Understanding the unique challenges of operating in remote or seasonally dependent locations.

 

CORE COMPENTENCIES FOR SUCCESS:

  • Financial Acumen: Expertise in managing annual budgets, P&L statements, and capital budget requests, with a strong ability to forecast and manage financial performance.
  • Guest Satisfaction: Proficiency with guest satisfaction platforms (e.g., Medallia, TripAdvisor, Open Table) and the ability to analyze feedback, build actionable plans, and respond to concerns professionally.
  • Strategic Thinker: Ability to see the big picture and make decisions that align with both short-term goals and long-term strategic objectives.
  • Effective Communicator: Strong communication skills, capable of articulating ideas clearly and listening to others' perspectives.
  • Team-Oriented: Collaborative leader who values input from team members and fosters a culture of mutual respect and support.
  • Adaptable: Comfortable with change and able to adjust strategies and tactics as necessary to meet evolving business needs.
  • Customer-Centric: Strong focus on enhancing the guest experience, understanding that satisfied customers are key to success.

 

Application Details
How to Apply
Email
Online
Contact Details

Email : BJCtalent@pursuitcollection.com 

 

https://canada-pursuitcollection.icims.com/jobs/34467/director-of-hospi…

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