Reporting to the Guest Experience Manager, responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional, friendly and engaging service
- Assist guests with mail, messages, and any plans or arrangements they require including onsite and offsite activities
- Assist guests regarding hotel facilities in an informative and helpful way
- Promote and sell the services and concessions within the Hotel as well as services offered by suppliers
- Assist guest with dining reservations and handling group/ special occasions dining needs
- Provide personalized and specialized service to VIP guests of the Hotel through pre-arrival emails, communication and follow up throughout stay and post-departure
- Act as a liaison and resource for other departments and employees of the Hotel
- Follow department policies, procedures and service standards
- Assisting with the care and supervision of the Jasper Park Lodge’s Canine Ambassador
- Constantly be aware of daily functions and promotions in the hotel
- Following all safety and sanitation policies
- Adhere to the hotel’s vehicle handling and safety policies while driving hotel and guest vehicles
- Assist with VIP Concierge / Butler duties which include corresponding with guests by phone and email prior to arrival in a professional and timely manner. Assisting guests with dining, BBQ orders, flower requests, cabin stock requests, activity bookings, spa and transportation inquiries. Meet and greet with all arriving Butler Guests, provide hotel orientation and escort guests to room. Remain in regular contact with guests in house in ensure a seamless, personalized, enjoyable, and comfortable stay. Surprise and delight at every opportunity and work with other departments to expedite requests
- Contact arriving elite ALL members (Gold / Platinum/ Diamond / Limitless) prior to arrival. Personalize pre – arrival email, review and action preferences from ACDC, review room blocking, and ensure all earned privileges are extended consistently
- Other duties as assigned
