Colleague Residence Manager

Working within the Employee Housing team at Fairmont Jasper Park Lodge, the Colleague Residence Manager plays a vital role in delivering on our colleague service promise by providing an exceptional living experience for all residents. This position is responsible for fostering a strong sense of community, engaging with residents on a daily basis, and ensuring that our accommodations remain safe, welcoming, and well-maintained. The successful candidate will lead and empower a dedicated team, manage a diverse portfolio of rental properties, and collaborate closely with a management team committed to operational excellence and colleague well-being.

Reporting to the Director of Housing & Lifestyles, responsibilities and essential job functions include but are not limited to the following

• Deliver excellent, thoughtful, and emotionally intelligent service to all staff and residents.
• Lead, develop, and inspire a team of 10-15 employees, ensuring all are trained and competent in their Job Task Checklists.
• Foster a positive team culture through coaching, recognition, and accountability.
• Navigate and assist with resident-to-resident issues with empathy, privacy, and professionalism.
• Partner with the maintenance team to manage and maintain housing assets.
• Support new arrivals by ensuring clean, well-maintained accommodations, and a smooth onboarding experience.
• Communicate, administer, and enforce policies and procedures outlined in the Colleague Housing Handbook and lease agreements. Periodically review and update the Housing Handbook as needed.
• Manage daily housing operations, including duty assignments, inbox management, inspections, and daily briefings.
• Liaise with People & Culture, Security, and Executive leaders on resident relations and departmental coordination.
• Oversee administrative processes such as lease creation and renewal, rent payments, team payroll, health & safety documentation, and resident waitlists.
• Participate in annual goal setting, action planning, and employee engagement initiatives.
• Collaborate with the Lifestyle team to support resident engagement events and community-building initiatives.
• Assist with emergency response and safety planning for housing operations.
• Maintain inventory, order supplies, and manage budgets and forecasts responsibly.
• Conduct audits of our resident management system (Rent Manager) and other housing records to ensure accuracy and compliance.
• Promote safe working practices, PPE compliance, and environmental stewardship in line with Accor and Fairmont Sustainability practices.
• Uphold professionalism, confidentiality, and the Fairmont service philosophy in all colleague interactions.
• Be a positive and effective member of the Housing Leadership team, including covering for other leaders when on vacation or leave.
• Carry out any other tasks as assigned.