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Client Service Representative

Top, No Border
Anticipated Start Date
ASAP
Job Reference #

3.856

Employer
Company Name
Jasper Employment & Education Centre
Company Website
https://www.jasperemployment.com/
Position Details
Number of Positions Available
1
Position Type(s)
Full-Time
Position Duration
Permanent
Staff Accommodation
No
Wage Range
$24 Hourly
Job Overview

Job Description: 

Jasper Employment & Education Centre is seeking a talented, passionate professional who will enjoy supporting jobseekers and employers in our Career & Employment Resource Centre.  The ideal candidate will deliver an outstanding Client experience by creating a warm and welcoming first and last impression that exceeds the unique needs of each client.  

Responsibilities: 

  • Greet and welcome each Client in a personalized, friendly and inviting manner
  • Determine the client’s service needs and assist or connect the client to other programs
  • Provide job seekers with orientation and basic assistance with job readiness tools 
  • Act as liaison between employers and the Centre in regard to job postings and meetings
  • Maintain and update our job board, database, social media and website 
  • Answer the phone in a professional manner, providing callers with basic information about services when needed
  • Schedule client appointments in a manner that meets their needs
  • Record statistics and compile data for reports
  • Maintain proper office appearance and cleanliness
  • Operational tasks as required, such as writing cheques, creating invoices, maintaining our RingCentral account, submitting work orders, and organizing expense reports
Perks & Benefits

We offer a welcoming work environment, a supportive team, and the opportunity to make a difference in the lives of Jasper community members. Enjoy work-life balance with weekends and evenings off. Eligibility for group health benefits and health spending account is based on organizational policy.

Position Requirements
English Fluency Level required for position
Advanced
Job Requirements
  • Business administration diploma or equivalent relevant work experience
  • Excellent customer service skills 
  • Independently motivated and demonstrates a high level of integrity and professional ethics
  • Ability to build positive relationships with clients, employers and stakeholders
  • Professional written and verbal communication skills
  • MS Office – intermediate to advanced
  • Database entry, report generation and documentation
  • Additional software competency – Google Docs, Facebook, Squarespace, Canva
Application Details
How to Apply
Email
Contact Details

Please submit your resume and cover letter outlining your qualifications and experience to: 

jobs@jasperemployment.com

Documents Required
Resume
Cover Letter
Print